FAQ's

 

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order on our website, simply follow these steps:

  1. Browse our products and select the items you'd like to purchase.
  2. Click on the item to view more details and then click "Add to Cart."
  3. Once you've added all your items to the cart, click the cart icon in the top right corner and proceed to checkout.
  4. Enter your shipping information, select your preferred payment method, and review your order.
  5. Confirm your order and complete the payment process.

Order Cutoff Time: 7:00 PM   

You will receive a confirmation email with your order details once the transaction is complete.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

If you have trouble with a payment method, please reach out to our customer support team.

3. How can I track my order?

Once your order has shipped, we will send you an email with a tracking number and a link to track your order. You can also go to Track My Order

4. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location. Please check the shipping details at checkout for an estimated delivery date.

5. What are your shipping options?

We offer several shipping methods:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days
  • Next-Day Delivery (where available)

Shipping costs will be calculated at checkout based on your location and selected shipping method.

6. Can I change or cancel my order?

Once your order is placed, we aim to process it as quickly as possible. If you need to change or cancel your order, please contact our customer service team immediately. We may be able to assist you before the order ships.

7. How can I return an item?

We accept returns within 7 days of receive date. To return an item, please follow these steps:

  1. Contact our customer support team to request a return authorization.
  2. Pack the item securely, including the original packaging.
  3. Ship it back to us using the provided return label.

Please note that some items (such as clearance or personalized products) may not be eligible for returns.

8. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. You can purchase them on our website, and they will be delivered via email.

9. My item arrived damaged. What should I do?

We apologize for any inconvenience caused. If your item arrives damaged, please contact our customer service team within 7 days of receiving the product. We will assist you with a replacement or refund, depending on the circumstances.

10. How can I contact customer support?

You can contact our customer support team by:

Our support team is available Monday to Friday from 9 AM to 6 PM (EST).

11. Do you offer discounts or promotions?

We offer seasonal promotions and discounts throughout the year. To stay updated, subscribe to our newsletter, follow us on social media, or check our website for current offers.

12. How do I create an account?

To create an account, click on the "Sign Up" or "Create Account" button at the top of the page. You’ll be prompted to provide your name, email, and a password. Once you complete the process, you can start shopping and track your orders easily.

Still have questions?
Feel free to reach out to us at Facebook.com/nowakprints. We’re here to help!